Privacy Policy – Thully Guests

1. Introduction

This Privacy Policy explains how Thully Guests collects, uses, and protects your personal information when you visit our website or make a booking through our partner platform, NightsBridge. We respect your privacy and are committed to transparency in how we handle your data.

2. Information We Collect

We may collect the following information to process your bookings, improve our website, and enhance your experience:

Personal details such as name, email, and phone number (for bookings and communication)
Payment information processed securely via NightsBridge
Technical data such as IP address, device type, and browser (via analytics tools)
Behavioral data such as pages viewed, buttons clicked, and time spent on the site (via tracking tools)

3. Use of Tracking & Analytics Tools

We use industry-standard tools to measure and improve website performance, marketing effectiveness, and guest experience:

Google Analytics & Google Ads: to understand visitor behavior, measure conversions, and improve our advertising campaigns. Data collected includes cookies, IP addresses, and session data. For more info, see Google Privacy & Terms.
Meta (Facebook & Instagram) Pixel: to measure ad performance and deliver relevant ads based on your interests.
TikTok Pixel: to optimize campaigns and understand user actions after viewing or clicking our ads.
Hotjar: to analyze user interactions (clicks, scrolls, heatmaps) to improve website usability. No personal information such as names or payment details is collected by Hotjar.
HubSpot: to manage communications, contact forms, and service-related emails securely.

You may opt out of personalized ads through your browser settings or the following pages:

4. Data Sharing & Security

Your data is shared only with trusted partners essential to completing your booking or improving your experience. These include:

NightsBridge – for secure online booking and payment processing.
Marketing and analytics providers (Google, Meta, TikTok, Hotjar, HubSpot) – for insight and optimization purposes.

We never sell or rent your personal data. All information is protected with SSL encryption and stored securely in compliance with applicable data protection laws.

5. Your Rights

You have the right to:

Access and request a copy of your personal information
Request corrections or deletion of inaccurate data
Withdraw consent for marketing communications
Request that we stop processing your data, where applicable

To exercise these rights, please contact us using the details below.

6. Data Retention

We retain personal data only for as long as necessary to fulfill booking obligations, meet legal requirements, and improve our services. Once data is no longer needed, it is securely deleted.